Appointments
On this page you will find all the information you need to know about appointments at the practice.
Making an appointment
When making an appointment the receptionist will ask you for the reason for the appointment. This is at the request of the doctors so that we can ensure we book you in with the most appropriate clinician and as soon as possible.
We always try to accommodate patients’ requests for a particular doctor or nurse. If this is not possible patients are informed of the reason at the time of making the appointment.
To make an appointment, call us on 0115 883 1900 from 8am.
Cancelling an appointment
It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient.
If you fail to notify the practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.
You can also text to cancel your appointment.
Urgent appointments
At the practice, 70% of our appointments are reserved as urgent, on-the-day appointments. To book an on-the-day appointment you need to ring the practice on 0115 883 5002 from 8.00AM and book in your appointment with the reception.
If you want to make a non-urgent appointment, or are ringing to get the results of a blood test, we advise to ring after 11am. This is to help ensure our phonelines do not get too busy, allowing us to answer calls quicker and manage appointments efficiently.
Enhanced Access appointments
This GP practices is offering evening and weekend appointments - either at this practice, or another NHS practice nearby, through the Enhanced Access service.
Appointments are available with a range of clinicians depending on your needs. Please speak to our reception team for more information, or to book an evening or weekend appointment.
Additional appointments are available:
Monday – Friday from 6.30 pm – 8pm
Saturday from 9am – 5pm
This is not a walk-in service; appointments are needed and can be booked with reception.
The service is supported by GP+ Nottingham City.
Need an interpreter?
If you use sign language then arrangements can be made for a British Sign Language Interpreter to attend your appointment. An interpreting service is also available to patients whose first language is not English. Please ask about these services when making your appointment.
Need a chaperone?
It is our policy to respect the privacy and dignity of our patients. If you would like a chaperone to be present in your consultation, please let our reception team know as soon as you arrive for your appointment.
Home Visits
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:00.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
Countersigning
Please note that GPs at our Practice cannot sign passport forms or firearms licenses.
We understand it can be difficult to get an appointment at the moment. We find it frustrating too.
General practice across the country is facing extreme pressures and our practice is no different.
With a rising and ageing population in Nottingham, we now serve more patients with more diverse health needs than ever before.
At a time when demand is rising, funding is not rising at the same rate. This means we cannot hire the staff we need to provide appointments as quickly as we would like.
To combat these challenges, we have to work differently and use every option available to get you the care you need in the most efficient way. This may mean signposting you to other services which can handle your health needs quickly and effectively.
We will always do our best to work within these limitations to serve our patients as best we can. We constantly look at how we operate to ensure we are doing all we can to see as many patients as possible, and create a healthier Nottingham.
